Privacy Policy

This policy outlines how we handle your personal information:

1. Information We Collect

• Basic personal details (e.g., name, email, postcode)
• Transaction data linked to your participation
• Submitted bills (for electricity rebate claims)
• App/website usage data

2. How We Use It

• To deliver and administer fuel and electricity savings
• To verify and process claims and reward eligibility
• To improve the Program and provide relevant communications
• To maintain compliance and security

3. Data Sharing

• We do not sell your data.
• We may share limited, anonymised insights with Sponsors to validate reward activity.
• Electricity bill data is used solely for verifying eligibility and is stored securely.

4. Data Security

• Your information is protected using industry-standard encryption and secure servers.
• Only authorised personnel can access sensitive claim data.

5. Your Rights

• You can request access to your data, ask for corrections, or request deletion at any time.
• You may unsubscribe from communications via your account settings or email links.

6. Cookies & Analytics

• Our platform uses cookies to improve functionality and personalise your experience.
• Analytics data helps us improve service quality and understand user behaviour.

7. Policy Updates

We may amend this policy as needed. The latest version will always be available on our website.